Terms of service

Terms of Service

Overview

This website is operated by OQELVI. Throughout the site, the terms “we,” “us,” and “our” refer to OQELVI. OQELVI offers this website, including all information, products, and services available from this site, to you conditioned upon your acceptance of these terms.

By visiting our website or purchasing a product from us, you agree to be bound by these Terms of Service and our other published store policies.

Products and Services

We make every effort to display our products, descriptions, images, pricing, and availability accurately. However, product colors, packaging, dimensions, and other details may vary slightly from what is shown on our website.

We reserve the right to modify or discontinue products at any time without notice.

Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Prices and availability may change without notice. We reserve the right to correct pricing or product information errors and to cancel an order if an error has occurred.

Payment must be successfully received before an order is processed.

Orders

We reserve the right to refuse or cancel an order for any reason, including suspected fraud, incorrect pricing or product information, inventory issues, or other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

Shipping

We currently ship within the United States.

Standard shipping is free on all orders. Estimated delivery is generally 7–15 business days, including typical processing time. Delivery times are estimates and are not guaranteed.

For more information, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Customers must contact OQELVI before sending any item back. Do not send products to an address unless return instructions have been provided by OQELVI.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Website Use

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or interfere with the operation of the website.

You may not attempt to gain unauthorized access to our website, accounts, systems, or data.

Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to OQELVI or used with permission and may not be copied, reproduced, or distributed without authorization.

Third-Party Services

We may use third-party services and suppliers to help operate our store and fulfill orders. These third parties may have their own terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, OQELVI will not be responsible for losses or damages arising from your use of our website or products beyond what is required by applicable law.

Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated terms will apply from the date they are posted.