Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@oqelvi.com.

Do not send any item back before receiving return instructions from OQELVI. Once your return request is approved, we will provide you with the appropriate return instructions and return address.

Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.

Please include photos or other information that may help us evaluate the issue.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Refund Processing: Once your approved return is received and inspected, we will process your refund within 5 days. The refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

Return Shipping

Return shipping instructions and responsibility for return shipping costs will be provided when your return request is reviewed.

If an item is defective, damaged, or incorrect, please contact us before returning it so we can determine the appropriate resolution.

Exchanges

We do not currently offer direct exchanges. If you need a different product or variant, you may return the original item according to this policy and place a new order after your return is approved.